Frequently Asked Questions

I have trouble completing the payment expand_more

We only offer payments using Google Play. If you cannot pay, please see this site for possible solutions:https://support.google.com/googleplay/answer/1267137

How do I cancel a subscription? expand_more

You can read more information regarding stopping, pause or change a subscription on this site: https://support.google.com/googleplay/answer/7018481

Is it possible to get a refund? expand_more

You can read more information regarding refunds on this site: https://support.google.com/googleplay/answer/2479637

Which countries are supported? expand_more

Our apps are supported in all countries where Google Play is supported. You can find a full list on this site: https://support.google.com/googleplay/answer/2843119

How do I claim my prize expand_more

In some of our games you can win a prize. The prizes and the competition information can be found in the application. You will receive an in-game message if you win a prize.. So keep an eye on your messages and open the app regularly! When you receive your winner message, you can claim your Amazon Gift Card* within 72 hours.

What is the purpose of the coins in the game? expand_more

You will need the coins to play a game. You will get 4000 coins when you open the game for the first time. Each game costs 1000 coins. You can get more coins by watching a video, or by sharing the game with your friends. If you subscribe, you will get unlimited coins and an advertisement free experience.

What are the Prizes I can win? expand_more

In some of our games you can win a prize. The prizes and the competition information can be found in the application.

Do I have to subscribe to have a change of winning a prize? expand_more

No, you can play our games for free. If you ran out of in-game coins, you can subscribe, or choose for the free options to share and/or watch a video ad to receive new coins.

How many attempts do I have to try to get the highscore? expand_more

You can play as many times as you want.

Can I win all the time? expand_more

To ensure fair distribution of prizes and opportunities for all participants: Daily prizes are limited to once per week. Weekly prizes are limited to once per month. Monthly prizes can be won a maximum of once per year.

When are the leaderboards reset? expand_more

To keep the competition fresh and give everyone a fair chance, scores will be reset every day at 00:00(UTC) for daily prizes, every sunday at 00:00(UTC) for weekly prizes and on the first day of each month (00:00 UTC). This means a new opportunity to win starts at the beginning of every day, week and month! So, keep playing and keep improving your chances!

How am I notified if I won? expand_more

You will receive an in-game message. So keep an eye on your messages and open the app regularly! When you receive your winner message, you can claim your Amazon Gift Card* within 72 hours.

My score is not stored in the leaderboard! expand_more

This can happen if your app is outdated. Make sure you have the latest version installed on your device!

I have won but I am not getting a prize! expand_more

There are several reasons why this can happen. If you have won a prize before recently, you cannot win again and we will pick the next winner. If we suspect abuse of fraude, we will ignore your score. If this happens to you and you think this is unfair, please contact us with the form below and we will inspect your case.

* Restrictions apply, see https://amazon.com/gc-legal This competition is not sponsored, endorsed, or associated with Amazon in any way.

Still have a question?

Please use the form below to contact us if you still have a question which was not answered in our FAQ.